Changing the Waiting Room Message in Zoom

This article explains how to change the waiting room message displayed to participants as they wait to join the class.

Customizing the Waiting Room in Zoom

Zoom allows you to personalize the waiting room message, with a logo and individual instructions. This allows you to present a corporate identity, make it clear to waiting participants that users have joined the correct call, as well as call details such as how far in advance you will let them into the call.

Provided your institution that manages your Zoom account has not prevented the ability to edit your waiting room text, after clicking customize, you will have the option of changing the following parameters:

  1. The top waiting room instructions
  2. The logo for the waiting room
  3. A description of the waiting room

The meeting topic is automatically populated based on the title of the meeting.

How to change the settings for the waiting room

As illustrated below, to make changes to the meeting room text, first log into Zoom setting, and then:

  1. Select Settings on the left-hand side
  2. Select the meeting tab
  3. Find the setting ‘Customize Waiting Room’
Access settings for customizing Zoom's Waiting Room

Once within the customize Waiting Room option, you will have the ability to change the top instruction, logo, and the waiting room description. 

If you are not able to make changes to the text or upload a logo, this indicates that your institution (i.e., the organization managing your Zoom account) has prevented the ability to make changes. 

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